About Us

Setting the Standard in Fire / EMS Dispatching

The goal of Heartland Communications Facility Authority (Heartland) is to provide its customers with the highest quality of public safety communications services. Heartland takes great pride in being a "value added vendor" of public safety services. Heartland customers receive more than basic dispatching services. Their constituents receive emergency medical dispatch (EMD) services – "first aid like" instructions provided using the "national standard" of EMD protocols; their fire departments have the ability to access a Fire Records Management Computer System that can help to manage the day-to-day operations of the department, which can include the automated alerting of fire stations for incoming calls for service; and they benefit from the close coordination with, and cooperation of the other fire departments served by this regional communications facility.

Mission

Our mission is to provide high quality compassionate 911 emergency dispatch services to the communities and public safety agencies we serve through cooperative, cost-effective sharing of resources.

4 Core Values

1. Honesty - Placing personal integrity and that of Heartland above all. Serve the community with fairness and sincerity.
2. Character - Devotion to being consistent and truthful in our actions, holding ourselves to the highest level of moral and ethical conduct.
3. Focus - Treating others with dignity and an attitude of respect and understanding. Show genuine consideration for others.
4. Accountability - Taking responsibility for our actions and ensuring that our behavior earns the support and trust of the Community and the Agencies that we serve.

Agency Background

Heartland was created in 1987 through a joint exercise of powers by the cities and fire protection districts that were at the time in San Diego County Fire Mutual Aid Zone 4. Over the past 25 years, Heartland member agencies have grown to include the: