Setting the Standard in Fire/EMS Dispatching

The goal of the Heartland Communications Facility Authority (Heartland) is to provide its customers with the highest quality of Public Safety Communications Services for the best possible price. Heartland takes great pride in being a value added vendor of Public Safety Dispatching Services. Heartland customers receive more than basic dispatching services. Their constituents receive Emergency Medical Dispatch (EMD) Services by providing pre-arrival instructions using National Academy of Emergency Dispatch, Emergency Medical Dispatch Protocols; their Fire Departments have the ability to access a Fire Records Management Computer System that can help to manage the day-to-day operations of the department, which can include the automated alerting of Fire Stations for incoming calls for service; and they benefit from the close coordination with, and cooperation of the other Fire Departments served by this regional Communications Facility.

Our Mission

Our mission is to provide high quality compassionate 9-1-1 emergency dispatch services to the communities and public safety agencies we serve through cooperative, cost effective sharing of resources.

Member Agencies

• Alpine Fire Protection District
• Bonita Sunnyside Fire Protection District
• City of Coronado Fire Department
• El Cajon Fire Department
• City of Imperial Beach Fire Department
• Lakeside Fire Protection District
• City of La Mesa Fire Department
• City of Lemon Grove Fire Department
• National City Fire Department
• San Miquel Consolidated Fire Protection District
• City of Santee Fire Department

Contract Agencies

• Barona Fire Department
• Julian-Cuyamaca Fire Protection District
• Mt. Laguna Volunteer Fire Department
• San Pasqual Volunteer Fire Department
• Shelter Valley Volunteer Fire Department
• Viejas Fire Department