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Job Description Information
Each position is certified by the National Academies of Emergency Dispatch (NAED) in the Medical Priority Dispatch System (MPDS) every two years. Continuing education (CE) credits are required in order to maintain certification.

Recertification consists of 24 CE's every two years and a testing process that is verified by the NAED.

Fire Dispatcher Job Description
Fire dispatchers perform a variety of technical duties related to processing of 9-1-1 calls, business calls, and public safety oriented communications. They provide emergency service dispatch functions relying on strong, independent judgment and problem solving skills. Their duties include call processing, dispatching first responders, and providing specific medical pre-arrival instructions under the MPDS.

Fire dispatchers work under the direct supervision of the communications shift supervisor. They are responsible to carry out field initiated requests by the agencies served by the Heartland Communications Facility Authority (HCFA).

Fire dispatchers may become communications training officers (CTO) and may exercise authority over the assigned dispatcher in training.

Operations Manager
The operations manager provides a variety of supervisory, management, and technical duties related to directing and coordinating emergency service dispatching functions relying heavily on strong, independent judgment and problem solving skills. The work schedule is flexible and includes covering on call duty assignments after hours that may require immediate response to the communications center under certain circumstances.

The operations manager works under the general supervision of the director. He/she provides close supervision to the fire dispatchers and supervisors.

General duties include overseeing staffing, scheduling, hiring, training, evaluations, operations coordination, administrative duties, and handling personnel issues.

Supervisor Job Description
Each shift has a supervisor that provides all duties of a fire dispatcher. They perform a variety of supervisory and technical duties related to directing and coordinating emergency service dispatch functions relying heavily on strong, independent judgment and problem solving skills. The supervisor's work schedule is flexible, includes reassignments for meetings, and include covering on call duty assignments after hours that may require immediate response to the communications center under certain circumstances. Their duties include operations coordination, administrative duties, ancillary duties, and other duties as assigned.

The supervisor also provides oversight to the CTO as they train new employees. The supervisor works under the general supervision of the operations manager.