2023 Statistical Reports
TOTAL DISPATCH INCIDENTS: 74,908
By Agency
Alpine Fire Protection District
2,251
El Cajon Fire Department - Heartland Fire Rescue
19,262
San Miguel Fire Protection District
15,916
Bonita-Sunnyside Fire Protection District
1,780
La Mesa Fire Department - Heartland Fire Rescue
10,392
Santee Fire Department
7,969
Barona Fire Protection District
577
Lakeside Fire Protection District
7,760
Lemon Grove Fire Department - Heartland Fire Rescue
4,972
Viejas Fire Department
861
Sycuan Fire Department
624
Mutual Aid
2,544
(Any Jurisdiction Outside Central Zone)
Calls by Category
Admin: 5,755
Fire: 4,319
Hazmat: 141
Medical: 55,271
Mutual Aid/Strike Team/Task Force: 65
Public Service: 3,732
Rescue: 374
Service: 1,567
Traffic: 3,684
Call Volume (Calendar Year 2023)
9-1-1 Calls Received 61,018
Percentage of 9-1-1 Calls Answered in 15 seconds or less 97.32%
Percentage of 9-1-1 Calls Answered in 20 seconds or less 98.52%
Other Emergency Calls Received 16,237
Administrative Calls Received 26,799
State of CA 9-1-1 Office Standards for 9-1-1 Answer Times
Percentage of 9-1-1 Calls Answered in 15 seconds or less 90%
Percentage of 9-1-1 Calls Answered in 20 seconds or less 95%